Important stuff you might want to know.

Please note: this frequently asked questions (FAQ) page is more related to placed orders – if you’ve got questions specific to SEO and/or rankings click here to check out the SEO FAQ page.

What currency do you charge in? (Pricing Policy)
All of our prices are in Australian dollars (AUD) and include GST where applicable – please also note we occasionally update prices due to demand, fulfilment costs and/or currency fluctuations.

When are physical orders shipped? (Shipping Policy)
We deliver products throughout Australia and worldwide via our fulfillment provider www.vervante.com. Please note: They are based in the United States and ship via US mail domestically and via First Class Airmail internationally. Please note all products include shipping costs worldwide and as such there’s no additional shipping charge – unless clearly stated otherwise. In the rare circumstances where shipping may apply, shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within 2 business days. Shipping times are estimated at between 5-28 days depending on your location – please remember packages are posted from California, USA.

How does it all work – what’s the ordering process?
For physical products (home study courses, etc.) – After ordering online, you will receive an email confirmation from us containing your order detail – typically sent within a few minutes of ordering. We will then send your goods via US mail domestically or via First Class Airmail, depending on your location. Your package should arrive within 5 – 28 working days. If you wish to follow up an order please contact us at

For digital products and services – After ordering online, you will receive an email confirmation from us containing your order details – typically sent within a few minutes of ordering. This email will contain a link to a page where you can download the items and/or we’ll contact you within 24 hours should we require any additional information. If you wish to follow up an order please contact us at

What if you need additional support? (Customer Service Policy)
Melbourne SEO Services is committed to providing exceptional customer service and quality products (click here to see our company values).  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 5-28 business days depending on your location. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

What happens if you’re not happy? (Refund Policy)
For digital and physical goods (home study courses) - We offer a full 90 day no questions asked refund policy, even if you simply change your mind or decide the product is not right for you. Quite franking, if you’re not happy, we’re not happy.

For Services – Most of our services offer a full refund if they do not perform as promised. Refund policies are clearly stated on their individual service pages under ‘Our Guarantee’. There are a few exceptions (consulting, one-on-one coaching and keynote speaking) where we can’t offer a refund – the current policies are clearly stated on these services’ pages for your reference. If you require further clarification or have any questions please contact us at

What is your Privacy Policy? …now for the legal stuff.

Introduction
Melbourne SEO Services regards customer privacy as a very important part of our relationship with our customers. The following privacy policy applies to all Melbourne SEO users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact our office at 1300 662 979 between the hours of 9am – 5pm (EST), Monday to Friday.

Collection of Information
In order to use the Melbourne SEO Services website, we may require information from you in order to provide the best service possible.  All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.  Any information collected by Melbourne SEO Services is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of Collected Information
Any details collected from Melbourne SEO Services customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL).  When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details.  We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.  If you have any questions about security on our website, you can email us at

Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at

Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number and expiration date).  We use this information for billing purposes only and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications
Melbourne SEO Services uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. Rest assured it is for our eyes only and we will never share your information with a third part and should you wish to unsubscribe at any time, you will find a link at the bottom of all our emails or you can request we unsubscribe you at: 

Third Parties
We hate spam as much as you do and for this reason Melbourne SEO Services will never share your personal information with a third party – we respect your privacy.

Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links
Links on the Melbourne SEO Services site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.melbourneSEOservices.com.

Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Security Policy

Melbourne SEO Services uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by Melbourne SEO Services or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
- eWAY is an authorised third party processor for all the major Australian banks.
- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Melbourne SEO Services.

If you have any questions regarding our security policy, please contact our customer support centre at  or give us a call 1300 662 979.

{ 2 comments… read them below or add one }

Tim Warren December 17, 2011 at

When did The Seo Method 2.0 come out?

I bought the SEO Method. Does 2.0 work a lot better today?

Thanks,

tim

David Jenyns December 17, 2011 at

Hey Tim,

Thanks for stopping by… the SEO Method 2.0 is about a year old now. That said, I only just did a recent update for v2 owners. I like to keep my clients on top of recent changes including Panda, new services and where social media fits in.

Even though version 1 is 3-4 years old now – it still works like gang busters… but version 2 really is the next level. It’s a much more complete course (more than just SEO) and brings in new services and updates as to how we’re doing SEO these days.

Anyway, if you have any more questions just let me know.

Your SEO Coach,
Dave

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