Important stuff you might want to know.
Please note: this frequently asked questions (FAQ) page is more related to placed orders – if you’ve got questions specific to SEO and/or rankings click here to check out the SEO FAQ page.
What currency do you charge in? (Pricing Policy)
When are physical orders shipped? (Shipping Policy)
How does it all work – what’s the ordering process?
For digital products and services – After ordering online, you will receive an email confirmation from us containing your order details – typically sent within a few minutes of ordering. This email will contain a link to a page where you can download the items and/or we’ll contact you within 24 hours should we require any additional information. If you wish to follow up an order please contact us at
What if you need additional support? (Customer Service Policy)
What happens if you’re not happy? (Refund Policy)
What happens if you’re not happy? (Refund Policy)
For digital and physical goods (home study courses) – We offer a full 90 day no questions asked refund policy, even if you simply change your mind or decide the product is not right for you. Quite franking, if you’re not happy, we’re not happy.
For Services – Most of our services offer a full refund if they do not perform as promised. Refund policies are clearly stated on their individual service pages under ‘Our Guarantee’. There are a few exceptions (consulting, one-on-one coaching and keynote speaking) where we can’t offer a refund – the current policies are clearly stated on these services’ pages for your reference. If you require further clarification or have any questions please contact us at
Collection of Information
In order to use the Melbourne SEO Services website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by Melbourne SEO Services is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.
Use of Collected Information
Any details collected from Melbourne SEO Services customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can email us at
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number and expiration date). We use this information for billing purposes only and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Melbourne SEO Services uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. Rest assured it is for our eyes only and we will never share your information with a third part and should you wish to unsubscribe at any time, you will find a link at the bottom of all our emails or you can request we unsubscribe you at:
We hate spam as much as you do and for this reason Melbourne SEO Services will never share your personal information with a third party – we respect your privacy.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
Links on the Melbourne SEO Services site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.melbourneSEOservices.com.
Melbourne SEO Services uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
– Payments are fully automated with an immediate response.
– Your complete credit card number cannot be viewed by Melbourne SEO Services or any outside party.
– All transactions are performed under 128 Bit SSL Certificate.
– All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
– eWAY is an authorised third party processor for all the major Australian banks.
– eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Melbourne SEO Services.
If you have any questions regarding our security policy, please contact our customer support centre at or give us a call 1300 662 979.